Okinawa Tourist Service Inc. (hereinafter, “OTS”) has recognized the possibility that customers’ personal information may have been leaked in connection with services operated by OTS. In response, OTS has temporarily suspended certain services. OTS sincerely apologizes for the inconvenience and concern this may cause our customers.

Background and Response
After receiving an external inquiry regarding a possible leakage of personal information, OTS conducted an initial investigation and confirmed that there is a possibility that such leakage has occurred. With the cooperation of external experts, OTS is currently conducting a detailed investigation into the information that may be affected, the scope of the impact, and the causes. For security reasons, as of October 18, 2026, OTS has blocked external access to the affected website. We are also taking all necessary measures, including reporting the incident to the Personal Information Protection Commission (Japan).

Temporary Suspension of Services
As of 4:30 p.m. on October 20, 2026, OTS has temporarily suspended the acceptance of new reservations for the following services that handle personal information. Customers whose applications were completed on or before 4:30 p.m. on October 20, 2026 may use the services as originally reserved. All other services provided by OTS, aside from those listed below, continue to operate.

Temporarily Suspended Services
・OTS Rent-a-Car
・OTS HOTEL
・OTS ACTIVITIES
・Digital DMO Platform
・OTS Club

Future Measures
OTS will continue its investigation in cooperation with external experts. Should any new facts come to light, OTS will promptly provide an update on our official website.

Contact Regarding This Matter

Inquiries regarding services:
OTS Rent-a-Car: otsrc.change@otsinfo.co.jp
OTS HOTEL: otsh.change@otsinfo.co.jp
OTS ACTIVITIES: otsa.change@otsinfo.co.jp

Media inquiries:
Okinawa Tourist Service Inc., Administration Department, General Affairs Section
ots.press@otsinfo.co.jp